We verontschuldigen ons dat we niet aan uw verwachtingen hebben voldaan.
We zijn hier om uw retourproces gemakkelijk te maken.

Indien u uw items wilt retourneren, zorg ervoor dat u de volgende informatie vermeldt in uw retouraanvraag:

  1. Ordernummer
  2. Terug te sturen producten
  3. Reden van retournering

Zodra wij uw verzoek hebben ontvangen, zullen wij u informeren met het retouradres.

Bij vragen kunt u contact met ons opnemen via:
customerservice@alitervive.com of @aliter.vivere

FAQ AND RULES ABOUT RETURNS

RETURNS AFTER FREE SHIPPING

We kindly ask you to understand that in the event of return of all ordered items, which was shipped to you free of charge due to meeting the order value, we need to factor in the shipping costs. This is a measure to ensure the running of our business. We strive to be transparent and don't include hidden costs in our prices. Without this 'rule', we wouldn't be able to sustain our commitment to fair prices and quality service.

If you return consist not all of the ordered items, you will not be charged of shipping.

We appreciate your understanding and support

HOW DO I GET MY PURCHASE VALUE BACK?

Upon receiving your item(s) in good condition, we will promptly initiate the refund process, transferring the funds back to your purchase bank account. Typically, the money transfer is completed within a maximum of three days.

HOW MUCH TIME DOES IT TAKE TO RETURN MY PURCHASE VALUE?

Typically, the money transfer is completed within a maximum of three days after we received your returned items.

WHY DO I NEED TO APPLY BEFORE I RETURN MY ITEMS?

We kindly request customers to initiate the return process by applying for returns. This allows us to promptly register their request directly into our system, ensuring it receives immediate attention. This proactive approach enables us to streamline our processes and facilitate a swift refund for our valued customers.

WHY DON'T YOU COVER RETURN COSTS?

We operate with transparency and fairness, aiming to provide our customers with the best possible prices. To achieve this, we do not incorporate return costs into our business operations. This approach allows us to offer you a more competitive and fair price for our products. We appreciate your understanding of this practice and thank you for being a valued customer.

We are dedicated to presenting our products in the best possible way, along with thorough product information, to prevent any potential disappointments. Our goal is to minimize product returns by providing accurate and detailed information. We believe that a well-informed purchase leads to greater satisfaction.