If you can't find the answer on this page, don't hesitate to contact us. Our team is ready to help you in any way possible. This can be done via instagram (@aliter.vivere) or email (customerservice@alitervivere.com)

QUALITY PROMISE

Quality promise: 1 year warranty

We stand behind the quality and craftsmanship of all our products. That's why we're proud to offer a 1-year warranty on all of our items. This warranty covers any defects in materials or workmanship, giving you peace of mind and confidence with your purchase.

Please note that this warranty does not apply to normal wear and tear or damage resulting from misuse of the jewelry.

14 days reflection period

We are committed to providing high quality products and a great shopping experience. You always have 14 days from the date of receipt to return any items that do not meet your expectations. If for any reason you are not completely satisfied with your purchase, we are here to help.

WARRANTY

My jewelry is broken, what now?

Has your jewelry become defective due to a manufacturing error within one year of purchase? Then you are entitled to a replacement. Please note: this warranty only applies when the product has failed due to a manufacturing or material error, and not for damage due to use, wear and tear or accidents.
If you want to make use of the warranty, please send a clear photo of the broken item to: customerservice@alitervivere.com .

SHIPPING & RETURNS

How long does shipping take?


Please note that these are estimated delivery times and may vary depending on other factors outside of our control.

Netherlands: 1 to 3 working days from order processing
Belgium & Germany: 2 to 4 working days from order processing
Europe: 3 to 6 business days from order processing

The tracking says it has been delivered, but I have not received anything, what now?

Where can I find my tracking code?

You will receive the tracking code in the email in which we confirm the processing of your order. Simply click on the displayed code; this will take you directly to the tracking page.

My tracking code is not updating, what now?

I have been waiting longer than the average delivery time, how is this possible?

How does the returns process work?

If you want to arrange a return for your purchase, we invite you to our return center, in the footer. There you register your products online. You will receive the return address by email.

After we have received the items in good order, we will refund the purchase amount within 3-5 business days. We do not reimburse any costs associated with returning your items.

PREMIUM 925 COLLECTION

What does Sterling Silver stand for?

Sterling silver means that the jewelry consists of 92.5% pure silver, with the remaining 7.5% often filled with other metals such as copper. This makes the silver stronger and more durable, so that your jewelry stays beautiful for a long time without quickly deforming or wearing out. The high silver content ensures that sterling silver retains the bright, shiny appearance of pure silver, but is also strong enough for daily use.
Sterling silver is the standard for high-quality silver jewelry.

What is vermeil gold?

Vermeil gold is a luxurious form of gold plating. It means that a silver jewel is covered with a thick layer of real gold of at least 2.5 microns and at least 10 carats, in our case 18 carats. This is different from regular gold plating, where cheaper metals such as brass or copper are often used as a base. Because vermeil has real silver as a base and contains a thicker layer of gold, it is more durable and stays beautiful for longer. Cheaper gold plating wears out faster and can show a dull or discoloured base layer, while vermeil retains its luxurious appearance.

What is 18K gold?

18K gold consists of 75% pure gold, supplemented with other metals that make the gold stronger. This means that it has the luxurious look of pure gold, but is also durable enough to wear daily without quickly becoming damaged.
Thanks to the high percentage of pure gold, 18K gold has a rich, warm colour that always remains in style.

What does '2.5 micron' stand for?

The term "2.5 microns" indicates the thickness of the gold layer applied to the jewelry.

A layer of 2.5 microns is considered a high quality gold plating, because the gold layer is thick enough to remain beautiful for a long time without wearing out quickly.

Can I swim and shower with it?

Although both 925 sterling silver and gold plated are quite durable, it is not recommended to swim or shower with them, especially on a daily basis.

We recommend wiping your jewelry, whether sterling silver or gold plated, before putting it in water. This will help you enjoy its beauty and extend its lifespan. Store it in a dry place and clean it regularly to keep it in top condition.

Usage advice 925 jewelry

The jewelry can become duller through contact with water, perfume and sunscreen. These substances can react with the gold and silver, reducing the shine.
Therefore, take off your jewelry when showering, swimming and exercising and store it in a safe place. Regular polishing with a soft cloth helps to keep it shining!

STAINLESS STEEL ITEMS

What is IPG plated gold?

"IPG" stands for "ion plating gold", which is a process that uses electric currents to deposit a layer of gold onto the surface of the jewelry. IPG plated gold jewelry is an alternative to solid gold jewelry because it offers the look of gold at a more affordable price.

Why is the base material stainless steel?

Stainless steel is highly resistant to corrosion and rust, making it ideal for durable jewelry that can withstand daily wear and tear. It is a non-reactive metal that is not likely to cause skin irritation, making it suitable for those with sensitive skin. Compared to precious metals like gold and silver, stainless steel is relatively inexpensive, making it a popular choice for budget-conscious consumers.

What material is the jewelry made of?

To ensure that you are fully informed about the materials used in each piece of jewelry, we provide detailed specifications for each item on our website. You can easily find this information by going to the "Specifications" tab for each individual product.

Do the products include a warranty?

We stand behind the quality and craftsmanship of all our jewelry. That's why we're proud to offer a 1-year warranty on all of our items. This warranty covers any material or manufacturing defects, giving you peace of mind and confidence in your purchase.
Please note that this warranty does not apply to normal wear and tear or damage resulting from misuse of the jewelry.

Can I swim with the jewelry?

While it is possible to wear your jewelry while bathing or swimming, we do not recommend this for daily use. Exposure to soap, seawater and other elements can always cause damage to jewelry, potentially affecting its appearance and lifespan.
To protect your jewelry, we recommend removing it before showering, swimming, or participating in activities that may cause damage. If your jewelry gets wet, make sure to dry it.

LOCATION

Where are you located?

Our office is located in Rotterdam (Netherlands). At the moment we do not have a physical store (yet). Opening pop-up stores is one of our (dream) plans.

GENERAL/OTHER

I have another question?

If you can't find the information you're looking for, our team is here to answer any questions you may have about our products. Contact us via email ( customerservice@alitervivere.com ) or DM us (@aliter.vivere) .