RETURNS
If you wish to return your items, please make sure to include the following information in your return request:
- Order number
- Products to be returned
- Reason for return
Once we receive your request, we will inform you with the return address.
Important!
- We strongly recommend adding track & trace to the return shipment.
- Always include your order number with your return shipment!
See frequently asked questions below the form.
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RETURN CONDITIONS
If for any reason you are not satisfied with your order, a return or exchange can take place under the following conditions:
- Returns must be reported within 14 days.
- The return must be received by us within 14 days of registration.
- The product must be in its original condition, including packaging and any labels.
- The product must be unused and free from damage or wear.
FREQUENTLY ASKED QUESTIONS
WHY DO I NEED TO REGISTER MY RETURN?
We kindly request customers to initiate the returns process by submitting a return request. This allows us to register their request directly in our system, giving it immediate attention. This approach allows us to facilitate a prompt refund.
HOW QUICKLY WILL I GET MY MONEY BACK?
After receiving your item(s), in good condition, we will immediately start the refund process and transfer the amount back to your bank account. The money transfer is usually completed within 3-5 days.
WHY DO YOU NOT COVER RETURN COSTS?
We operate with transparency and honesty and strive to offer our customers the best possible prices.
Where many suppliers include possible return costs in the price, we do not include return costs in our business operations. This approach allows us to offer you a fairer price.
WHY ADD TRACK & TRACE TO THE RETURN SHIPMENT?
After receiving the jewelry, you are primarily responsible for returning the items correctly. To prevent loss, we therefore strongly recommend adding track & trace to the shipment, this gives you a good view of the shipping status of the package.