If you can't find the answer on this page, don't hesitate to contact us. Our team is ready to help you in any way possible. This can be done via Instagram (@aliter.Vivere) or email (customerservice@alitervivere.com)
❤️ Our promise for quality
quality promise: 1 year warranty
We stand behind the quality and craftsmanship of all our products. That's why we're proud to offer a 1-year warranty on all our items. This warranty covers any defects in materials or workmanship, so you can enjoy your purchase with peace of mind and confidence. Please note that this warranty does not apply to normal wear and tear or damage resulting from misuse of the jewelry. If you encounter any issues with your jewelry within the first year of purchase, simply contact our customer support team and we will be happy to help you find a solution.
14 days reflection period
We are committed to providing quality products and a pleasant shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. You always have 14 days from the date of receipt to return items that do not meet your expectations.
ℹ️ Product
What is IPG plated gold?
IPG gold-plated gold jewelry refers to jewelry in which a layer of gold is electrolytically applied over the base metal, stainless steel. “IPG” stands for “ion plating gold,” which is a process that uses electric currents to deposit a layer of gold on the surface of the jewelry. IPG gold plated gold jewelry is an alternative to solid gold jewelry as it offers the look of gold at a more affordable price.
Why is the base material stainless steel?
Stainless steel is highly resistant to corrosion and rust, making it ideal for durable jewelry that can withstand daily wear and tear. It is a non-reactive metal that does not easily cause skin irritation, making it suitable for people with sensitive skin. Compared to precious metals such as gold and silver, stainless steel is relatively inexpensive, making it a popular choice for price-conscious consumers.
What material is the jewelry made of?
To ensure that you are fully informed of the materials used in each piece of jewellery, we provide detailed specifications for each item on our website. You can easily find this information by going to the "Specifications" tab for each individual product.
Do the products include a warranty?
We stand behind the quality and craftsmanship of all our jewelry products. That's why we're proud to offer a 1-year warranty on all our items. This warranty covers any defects in materials or workmanship, so you can enjoy your purchase with peace of mind and confidence. Please note that this warranty does not apply to normal wear and tear or damage resulting from misuse of the jewelry. If you experience any issues with your jewelry within the first year of purchase, simply contact our customer support team and we will be happy to help you find a solution.
Can I swim with the jewelry?
We understand that you want to enjoy your jewelry for as long as possible, so it is important to remember that all jewelry can become damaged over time. Although it is possible to wear your jewelry while bathing or swimming, we do not recommend this for everyday wear. Exposure to soap, seawater and other elements can always cause damage to jewelry, potentially affecting its appearance and lifespan. To protect your jewelry, we recommend removing it before bathing, swimming or participating in activities that could cause damage. If your jewelry gets wet, make sure you dry it. By taking good care of your jewelry, you can keep it looking beautiful for years to come.
I'm not dissatisfied, what now?
We are committed to providing high-quality products and a pleasant shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. You always have 14 days from the date of receipt to return items that do not meet your expectations.
🚚 Shipping & Returns
How does the returns process work?
If you would like to initiate a return for your purchase, we invite you to our returns center, located in the footer. Once there, register your products online and head to the nearest post office, where you can say goodbye to your package and send it back to us. We will not refund any costs associated with returning your items.
How long does shipping take?
We are committed to providing fast and reliable shipping services to ensure you receive your jewelry as soon as possible. All shipments include track & trace.
Please note that these are estimated delivery times and may vary depending on other factors outside of our control.
Netherlands: 1 to 3 working days from order processing
Belgium: 3 to 5 working days from order processing
Europe: 3 to 6 business days from order processing
If you have any questions or concerns about your order, please do not hesitate to contact us. We are always here to help.
📍 Location
Where are you located?
Our office is located in Rotterdam (Netherlands). We currently do not have a physical store (yet). Opening pop-up stores is part of our (dream) plans.
❓ General
I have another question?
We are always ready to help. While our FAQ page is full of valuable information, we understand that sometimes you may need additional assistance. If you can't find the information you're looking for, our team is here to answer any questions you may have about our products. Contact us via email ( customerservice@alitervivere.com ) or DM us (@aliter.vivere).